Having this problem? Work through the steps below in order. Stop when the problem is solved; you do not need to perform every step.
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Common Causes
This problem can be caused by settings, drivers, software, connections, temporary Windows issues or hardware. Start with the simple checks before making major changes.
Step-by-Step Solution
- Place the laptop on a hard, flat surface so air vents are not blocked.
- Clean visible dust from vents carefully.
- Close unnecessary CPU-heavy applications.
- Check Task Manager for sustained high CPU usage.
- Install appropriate system and driver updates.
- If the laptop becomes extremely hot, shuts down, or the fan behaves abnormally, have the hardware inspected.
Important: Before changing drivers, formatting storage, resetting Windows or removing important software, back up important files and make sure you understand what the step changes.
If the Problem Continues
Note what changed immediately before the problem started. Test the affected device or connection with another computer or network when possible. This helps separate a Windows/software issue from a hardware or service issue.
Quick Checklist
- Restart the computer or affected device.
- Check cables, power and connections.
- Check Windows settings and Device Manager where relevant.
- Install trusted updates and drivers.
- Back up important data before risky repair steps.
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