Ethernet Not Working

Computer Problems → Internet & Wi-Fi

Having this problem? Work through the steps below in order. Stop when the problem is solved; you do not need to perform every step.

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Common Causes

This problem can be caused by settings, drivers, software, connections, temporary Windows issues or hardware. Start with the simple checks before making major changes.

Step-by-Step Solution

  1. Check both ends of the Ethernet cable.
  2. Try another cable or router port.
  3. Check whether Windows detects the Ethernet adapter.
  4. Disable and re-enable the adapter.
  5. Update the Ethernet driver if necessary.
  6. Test the cable and port with another device when possible.
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Important: Before changing drivers, formatting storage, resetting Windows or removing important software, back up important files and make sure you understand what the step changes.

If the Problem Continues

Note what changed immediately before the problem started. Test the affected device or connection with another computer or network when possible. This helps separate a Windows/software issue from a hardware or service issue.

Quick Checklist

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