Internet Is Very Slow

Computer Problems → Internet & Wi-Fi

Having this problem? Work through the steps below in order. Stop when the problem is solved; you do not need to perform every step.

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Common Causes

This problem can be caused by settings, drivers, software, connections, temporary Windows issues or hardware. Start with the simple checks before making major changes.

Step-by-Step Solution

  1. Run a speed test using a reputable service and compare it with your plan.
  2. Pause large downloads, cloud synchronization and streaming on other devices.
  3. Restart the router.
  4. Test both Wi-Fi and Ethernet when possible.
  5. Move closer to the router or reduce interference.
  6. If the wired connection is also slow, contact your ISP.
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Important: Before changing drivers, formatting storage, resetting Windows or removing important software, back up important files and make sure you understand what the step changes.

If the Problem Continues

Note what changed immediately before the problem started. Test the affected device or connection with another computer or network when possible. This helps separate a Windows/software issue from a hardware or service issue.

Quick Checklist

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