Printer Not Printing

Computer Problems → Printer Problems

Having this problem? Work through the steps below in order. Stop when the problem is solved; you do not need to perform every step.

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Common Causes

This problem can be caused by settings, drivers, software, connections, temporary Windows issues or hardware. Start with the simple checks before making major changes.

Step-by-Step Solution

  1. Check that the printer is powered on and shows no error.
  2. Confirm the correct printer is selected.
  3. Check paper and ink/toner.
  4. Clear stuck documents from the print queue.
  5. Restart the printer and computer.
  6. Update or reinstall the printer driver if Windows cannot communicate with it.
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Important: Before changing drivers, formatting storage, resetting Windows or removing important software, back up important files and make sure you understand what the step changes.

If the Problem Continues

Note what changed immediately before the problem started. Test the affected device or connection with another computer or network when possible. This helps separate a Windows/software issue from a hardware or service issue.

Quick Checklist

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