Bluetooth Headphones Not Connecting

Having this problem? Work through the steps below in order. Stop when the problem is solved; you do not need to perform every step.

Common Causes

This problem can be caused by settings, drivers, software, connections, temporary Windows issues or hardware. Start with the simple checks before making major changes.

Step-by-Step Solution

Put the headphones into pairing mode.
Make sure they are not actively connected to another device.
Remove the headphones from Windows Bluetooth devices.
Turn Bluetooth off and on, then pair again.
Charge the headphones and keep them close to the computer.
Check whether another Bluetooth device can connect to the computer.

Important: Before changing drivers, formatting storage, resetting Windows or removing important software, back up important files and make sure you understand what the step changes.

If the Problem Continues

Note what changed immediately before the problem started. Test the affected device or connection with another computer or network when possible. This helps separate a Windows/software issue from a hardware or service issue.

Quick Checklist

Restart the computer or affected device.
Check cables, power and connections.
Check Windows settings and Device Manager where relevant.
Install trusted updates and drivers.
Back up important data before risky repair steps.